Cancellations prior to 24 hours of a treatment appointment will not incur a charge.

Cancellations within 24 hours of a treatment appointment will incur a fee. Most insurance companies do not reimburse this cancellation charge and you will be liable for the cost.

Quality Assurance

At Portland Physiotherapy and Sports Injury Clinic we set ourselves high standards to deliver an up to date, first class personalised physiotherapy service. We comply with the Chartered Society of Physiotherapy Patient Charter and The Health Care Professional Council.


Equality Act

We comply with the Equality Act — our policy file is available for viewing at your request.  



All complaints are taken seriously and dealt with in an appropriate time frame. See policy file in the clinic.

If you would like to discuss anything in relation to this policy or how we handle your personal information please contact :

Nikki Brown/ Adam Rawle/ Jo West
Telephone +44 (0) 1342 327246 or email: portlandphysio@postmaster.co.uk